Shipping policy

At Luego, we strive to ensure a smooth and timely delivery process for all of our customers. Below are the details of our shipping policy:

1. Processing Time

All orders are processed within 1-2 business days after the order is placed.
Orders are not processed or shipped on weekends or holidays.

2. Delivery Time

Once your order is processed, it will be delivered within 4 to 8 business days.
Delivery times may vary based on your location and any unforeseen circumstances beyond our control, such as weather delays or carrier issues.

3. Shipping Rates

Shipping costs will be calculated at checkout based on your location and the shipping method selected.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation message with a tracking number. You can track your package using the provided tracking number.

5. Shipping Locations

6. Undeliverable Packages

If a package is returned to us due to incorrect shipping information or failed delivery attempts, we will contact you to arrange a reshipment. Additional shipping fees may apply.

7. Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact our customer service team at info@luego.in or by whatsapp chat support. We will work with the shipping carrier to resolve the issue.

8. Shipping Damage

If your product arrives damaged due to shipping, please contact us immediately with photos of the damage, and we will assist you.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at info@luego.in or by whatsapp chat support.

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